BBI FAQs

A: Yes, and here’s why.

• Hosting ensures your website is live, secure, and performs well at the server level.

• Maintenance + Care covers everything on the application side: WordPress updates, backups, security, bug fixes, small edits, and optional content tasks.

  Think of it like owning a car: hosting is the engine and tires; maintenance is the tune-ups, oil changes, tire pressure checks, and safety inspections.

If you skip maintenance, you risk plugin conflicts, outdated software, security vulnerabilities, performance degradation — even if hosting is solid. Monthly maintenance saves time, fees, and headaches.

A: Depending on which plan you choose — Care or Full Management — the benefits include:

• Safe, tested updates for WordPress core, themes, and plugins

• Daily backups + 1-click restore support

• 24/7 uptime & security monitoring

• Malware scanning and firewall-level protections

• Performance & site health checks

• Prompt bug-fixes and small edits or updates (text, images, links, PDF replacements)

• For Full Management: monthly content edits, minor page updates, metadata/SEO basics, blog post uploads, quarterly performance & SEO reviews

A: No — design, layout changes, new page creation, or major structural updates are not part of the Care or Full Management plans.

These require time, creative effort, and often vary significantly by client — so they are offered as separate design/development projects, quoted per job.

A: Possibly. If your hosting environment meets standard WordPress requirements and allows external access (for backups, updates, etc.), we may be able to provide maintenance care.

However, some plans (especially those involving caching, server-level optimizations, backups, etc.) may only work reliably when hosted on our managed hosting stack. We’ll let you know during onboarding if there are any limitations or necessary setup steps.

A: We run updates in a safe, tested process: before updating live, we check compatibility, run backups, then apply updates. If anything breaks, we’ll immediately roll the site back using the latest backup, and resolve any issues under your maintenance plan.

This “backup before update + restore if needed” approach is one of the core reasons maintenance matters — neglecting it puts your site at risk of downtime or broken functionality.

A: Micro Tasks: Quick edits or fixes under ~10 minutes. Examples: single-line text changes, swapping a small image, fixing a link, replacing a PDF.

Standard Tasks: More involved content updates or edits, up to ~30 minutes each. Examples: updating larger sections of text, replacing multiple images in a page section, uploading blog posts, updating metadata, etc.

Anything beyond that — like page redesigns, new pages, major layout changes — falls outside of these tasks and gets quoted separately.

A: No. Tasks reset each month. This helps ensure fairness and predictable workload on our end, and keeps turnaround times consistent for all clients.

If you regularly need more edits, we offer enterprise-level plans or custom quotes for added flexibility.

A: For clients on Care or Management plans, we offer priority ticket support. Minor edits or bug-fixes are typically resolved within 24–72 hours.

If your site is hosted with us, and the issue is urgent (security, downtime, etc.), we prioritize accordingly and work to restore functionality ASAP.

A: Yes. Our Full Management and Enterprise plans support WooCommerce and other WordPress-based e-commerce or membership setups. We handle plugin updates, performance monitoring, backups, and basic site maintenance — while leaving advanced customizations or heavy development as separate quoted work.

If your store is large, high-traffic, or uses many custom plugins, we recommend a short assessment during onboarding to ensure compatibility and performance.

A: Absolutely. Maintenance and Care plans are billed monthly. You can upgrade or downgrade at the start of any billing cycle.

Because we offer clear task limits and maintenance boundaries, this flexibility ensures you pay only for what you need and never get locked in indefinitely.

A: We believe in clarity, flexibility, and fairness. Bundling everything together can lead to scope creep, confusion, and hidden costs.

By separating them, you get exactly what you need:

• Hosting = server infrastructure

• Care = ongoing maintenance & support

• Design = creative, structural, or content work

This approach is transparent and customer-friendly — and helps you scale or adjust as your business grows.