FAQ
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The questions people ask most. Something missing? Email hello@binbinink.com.
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FAQ
All questions
What happens at renewal?
You pay the regular price from day one, with no low intro rate that jumps at renewal: Start is $29/mo, Store $59/mo and Store Plus $119/mo. We don’t plan to raise prices, but prices can change. If they do, we give you at least 30 days’ notice before a change applies to your next renewal, and you can cancel before it applies.
Is Bin Bin Ink cheaper than GoDaddy?
Not always at checkout: big hosts often start with a lower intro rate. We charge the regular price from day one, with no intro rate that jumps at renewal. Our comparison shows what to check in their renewal terms.
Can I move my domain and email from GoDaddy?
Yes. Transfer the domain in, and we set up mailboxes on it. A .com is $19.98/yr, and it's included free on annual hosting plans.
Is your email Microsoft 365?
No. It's an IMAP mailbox with webmail and anti-spam, from $3 per mailbox a month. It doesn't include Word, Excel or Teams. If you need those, get Microsoft 365 directly from Microsoft.
Who hosts my site?
Your site runs on managed cloud servers, run and supported by Bin Bin Ink. SSL, firewall, CDN, nightly backups and Pro plugins are included.
Can I leave or use my own developer?
Yes to both. Give your developer their own access. When you leave, you get a full backup and your domain transfer code, with no exit fees on monthly plans.
Do you offer custom WooCommerce, POS or inventory?
Yes, through the Studio, by application. Builds start at $9,500, and a $750 Blueprint gives you a fixed quote and timeline (it counts toward your build when you start within 12 months).
Where are you based, and do you work outside Seattle?
We're based in Seattle. We serve businesses across the US and around the world; everything is done online.
What is included with every hosting plan?
Free SSL, a web application firewall, CDN, nightly backups kept 30 days, staging and Pro plugins.
Is there an intro rate that goes up at renewal?
No. You pay the regular price from day one: Start $29/mo, Store $59/mo, Store Plus $119/mo. Prices can change, but we give at least 30 days’ notice before a change applies to your next renewal.
Do I need a call to buy a package?
No. Pick a package and a start month and check out online. Delivery days count from a complete onboarding form.
What is included?
The domain for a year, 3 months of the matching Care plan, a training video and full ownership of the site.
What is the AI Site Agent?
Your own agent on your Bin Bin server, set up and programmed by us. It runs on your Bin Bin hosting plan and does tasks for your business. Changes to your site are saved as drafts for your approval. It is in beta.
Who pays for AI usage?
You do. AI usage is billed to your own AI service account, which you keep and control.
How do I start a Studio build?
Apply with the form. We’ll get back to you with one of three answers: a fit, not a fit (with a pointer to hosting and packages), or the waitlist.
What is the Blueprint?
The $750 early discovery step: a video call with the founder and a Blueprint Assessment Report with a fixed quote and timeline, usually in under a week. It is yours to keep, and the $750 counts toward your build when you start within 12 months. More about the Blueprint.
How do I order a service?
Buy it online, then open a ticket describing the job. We reply in the same ticket.