Terms of Service

Last updated Oct 20, 2026

Agreement

These terms are an agreement between you and Bin Bin Ink, of Seattle, Washington, USA. By buying or using our services you agree to them, to our Privacy Policy, Acceptable Use Policy, Refund and Cancellation Policy and Support Policy. If you agree on behalf of a business, you confirm you can bind it.

Our services

• Hosting: managed WordPress and WooCommerce hosting, provided by Bin Bin Ink and run on managed cloud infrastructure operated by our service providers. We target 99.9% uptime but do not offer service credits for downtime. Data center locations are as described on our hosting pages.
• Domains: registered through a third-party accredited registrar. Registrations are also subject to the registrar’s and registry’s terms and ICANN policies, including keeping your contact details accurate.
• Business email: mailboxes on your domain, subject to sending limits (500 emails per mailbox per day).
• Websites, Care plans and services: delivered as described on the page or quote at the time you buy.
• Studio: custom work under a Blueprint and a written scope; the scope controls if it conflicts with these terms.
• AI Site Agent (beta): a beta service, provided as is, that drafts content and summaries for your approval using an AI provider you choose. You are responsible for reviewing and approving anything it drafts.

Accounts

You are responsible for your account account, keeping logins secure, and everything done under it. Tell us promptly about unauthorized use.

Payments and renewals

• Prices are in US dollars and shown before you pay. Taxes may apply.
• Plans renew automatically for the same term until cancelled. Domain prices are per year and shown before you pay.
• Price changes: we do not plan to raise prices, but prices can change. If we change the price of a plan or service you have, we will tell you in writing, by email to your account address, at least 30 days before the renewal the new price applies to. The new price applies only from your next renewal, never to a period you have already paid for. You can cancel, or turn off renewal, before the new price applies, under the cancellation terms below and in the Refund and Cancellation Policy. Yearly plans keep the price you paid until the end of the paid term.
• If payment fails or an invoice is overdue, we may suspend the service until it is paid, and may cancel it after notice.
• Refunds follow the Refund and Cancellation Policy.

Your content

You own your content and your domains. You give us the permission we need to host, back up, copy and display it to provide the services. You are responsible for your content and for having the rights to it, and for your site’s compliance with laws that apply to your business, including privacy and consumer law.

Our work

When you pay in full for website or Studio work, you own the finished site content and custom code we make for you, except for third-party items (themes, plugins, fonts, images) that stay under their own licenses. Pro plugin licenses come with hosting and end when hosting ends.

Backups

We keep nightly backups for 30 days as part of hosting, but you should keep your own copies of important content.

Suspension and termination

You can cancel in your account at any time. Monthly plans stay active through the end of the paid month, with no partial-month refunds. Yearly plans (yearly hosting, With Help and Care) either run to the end of the paid term without renewing, or can be ended early for an early-termination fee of 50% of the remaining term value, as set out in the Refund and Cancellation Policy. We may suspend or end a service for breach of these terms or the Acceptable Use Policy, non-payment, or legal risk, with notice where reasonable. After cancellation, data is deleted, so download what you need first.

Disclaimers

Except as stated in these terms, the services are provided “as is” and “as available”. We do not promise that they will be uninterrupted or error-free, or specific search rankings, sales or speed results. Beta services may change or end.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data. Our total liability for any claim is limited to what you paid us for the service in question in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the services, or your breach of these terms.

Governing law

These terms are governed by the laws of the State of Washington, USA, and applicable US federal law, without regard to conflict-of-law rules. Courts in King County, Washington have exclusive jurisdiction, except that either party may seek urgent relief anywhere. If you are a consumer outside the US, you keep any mandatory protections of the law where you live.

Changes

We may update these terms. We will post the new version here with a new date and tell customers about material changes before they apply.

Contact

hello@binbinink.com.