Refund and cancellation policy

Last updated Oct 20, 2026

How do I cancel?

In your account, go to Billing and cancel the plan, or open a ticket. Before you go, we can give you a full backup (files and database) and your domain transfer code.

Monthly plans

• Cancel any time
• Your plan stays active through the end of the month you have paid for
• We don’t refund partial months

Yearly plans (yearly hosting, With Help and Care)

You have two choices:

• Let it run out. Turn off renewal any time. Your plan stays active to the end of the paid year and then stops. Nothing more to pay.
• End it early. Pay an early-termination fee of 50% of the remaining value of your term, and the plan ends now.

Example: on a $1,490 yearly Care plan with 6 months left, the remaining value is $745, so ending early costs $372.50.

Hosting

• 30-day money-back on your first hosting payment
• After that, cancelling follows the monthly or yearly terms above
• No intro rate: hosting renews at the regular price. If a price changes, we give at least 30 days’ notice before a change applies to your next renewal, and you can turn off renewal before it applies

Domains

• Domain registrations, renewals and transfers are final once processed and can’t be refunded
• Domains auto-renew 30 days before expiry unless you turn auto-renew off
• After expiry there is a 40-day grace period to renew at the normal price, then a 30-day redemption period with a redemption fee, then the domain can be released

Business email

• Cancel mailboxes any time; billing stops at the end of the paid period
• Mail in cancelled mailboxes is deleted, so export it first

Services and tickets

• Fix, Help and other one-time services are refundable before work starts
• After work starts, we fix anything we got wrong during the 7-day check window rather than refunding
• Monthly services (Uptime watch, Security care) follow the monthly terms above. With Help and Care plans are yearly and follow the yearly terms above
• Setup fees are non-refundable once setup is done

Website packages

• Full refund before work starts

Studio

• The Blueprint fee is non-refundable once delivered
• Build deposits are refundable, minus the Blueprint, until 30 days before the build starts

AI Site Agent (beta)

• Month to month; cancel any time. The $290 setup fee is non-refundable once setup is done
• AI usage on your own provider key is billed by your provider, not by us

How do I request a refund?

Request it in account Billing or open a ticket. Approved refunds go back to the original payment method.