Uptime watch
$19/mo
Proactive monitoring: we watch uptime, and you get alerts and a monthly report.
- Uptime checks around the clock
- Alerts when your site goes down
- A monthly report
Expert services
WordPress fixes, speed, security and monitoring, at posted prices.
Buy a service in the Hub, open a ticket, and a person does the work. No retainer, no hourly surprises.
Which service do I need?
Site down a lot? Uptime watch. Hacked? Malware cleanup. Slow? Speed tune-up. One thing broken? A Fix ticket. A question? A Help ticket. Want it all handled? A Care plan.
What does each service include?
Security care
$79/mo
Daily malware monitoring, unlimited cleanup and a monthly report. $290 setup.
- Daily malware monitoring
- Unlimited cleanup if something is found
- Security hardening at setup ($290)
- A monthly report
Malware cleanup
$390
A one-time cleanup of a hacked site, plus security setup afterwards.
- Find and remove malware
- Close the hole it came in through
- Security setup afterwards
- A 7-day follow-up window
Fix ticket
$89
One CSS or code fix, up to 30 minutes of work, done for you.
- One request per ticket
- Up to 30 minutes of developer time
- Bigger jobs are quoted first, never billed by surprise
Fix Pack
$375
5 Fix tickets to use within 60 days.
- 5 fixes, up to 30 minutes each
- Use within 60 days
Speed tune-up
$590
A one-time performance tune-up targeting PageSpeed 95+ on desktop and 80+ on mobile.
- Caching, image and asset optimization
- Script and plugin review
- Target: PageSpeed 95+ desktop, 80+ mobile
- A before-and-after report
Help ticket
$49
One how-to question answered by a person.
- A written answer, with steps or a short video [video answers to confirm]
With Help
+$29/mo
Add to any hosting plan: one how-to ticket every month.
- One how-to ticket a month
- Platform tickets stay included
How does a paid ticket work?
Buy
Buy the service in the Hub.
Open a ticket
Describe the job, with links and screenshots.
We confirm scope
If it needs more than the service covers, we quote first.
We do the work
Updates happen in the same ticket.
7-day check
The ticket stays open 7 days after we finish.
Related
FAQ
Expert services questions
How do I order a service?
Buy it in the Hub, then open a ticket describing the job. We reply in the same ticket.
What is the difference between a Fix ticket and a Help ticket?
A Help ticket ($49) answers a how-to question. A Fix ticket ($89) is one CSS or code fix, up to 30 minutes, done for you.
What if my job takes longer than 30 minutes?
We tell you before going further and quote the rest. Nothing is billed without your yes.
What happens after the work is done?
The ticket stays open for 7 days so you can check the result and tell us if anything is off.
Can I get help by email?
Yes. Email support@binbin.ink and it becomes a ticket.