Help center

How can we help?

Guides, policies and answers for Bin Bin Ink customers. Can’t find it? Open a support ticket.

Frequently asked questions

How do I contact support?

Open a support ticket, or email hello@binbinink.com (it becomes a ticket).

What does Self-serve support cover?

Hosting tickets: outages, server problems, billing and account issues. How-to questions need With Help or a Help ticket.

How fast do you reply?

We answer tickets during support hours, Monday to Friday, 9:30 AM to 4:30 PM Pacific Time. We’ll get back to you on Studio applications by email.

Where do I log in?

In your account dashboard. Use the Log in link at the top of any page.

Is a .com included?

Yes, with annual hosting, any Care plan and year one of every website package.

Is my site down or is it me?

Check status first.