Help center

How can we help?

Guides, policies and answers for Bin Bin Ink customers. Can’t find it? Open a ticket in the Hub.

Frequently asked questions

How do I contact support?

Open a ticket in the Hub, or email support@binbin.ink (it becomes a ticket).

What does Self-serve support cover?

Platform tickets: outages, server problems, billing and account issues. How-to questions need With Help or a Help ticket.

How fast do you reply?

[reply-time commitment to confirm] We reply to Studio applications within 2 business days.

Where do I log in?

At binbin.ink/hub.

Is a .com included?

Yes, with annual hosting, any Care plan and year one of every website package.

Can I get a refund?

Hosting: 30-day money-back on your first hosting payment. Domains are non-refundable. See refunds.

Is my site down or is it me?

Check status first.