Help ticket

A Help ticket is one how-to question about your WordPress or WooCommerce site, answered by a person, for $49. You get a written answer with clear steps or a short video.

Where can I get help with a WordPress how-to question?

Buy a Help ticket for $49, ask your question, and a person writes back with clear steps or a short video.

What do you get with the Help ticket?

• A written answer to one how-to question
• Clear steps, or a short video

Who is the Help ticket for?

• Owners who want to do it themselves, with a clear guide
• New site owners learning WordPress or WooCommerce
• Anyone stuck on one task

How does it work?

1. Buy online. Check out on this page.
2. Open a ticket. Describe the job, with links and screenshots. You can also email hello@binbinink.com and it becomes a ticket.
3. We confirm scope. If it needs more than this service covers, we quote first. Nothing is billed without your yes.
4. We do the work. Updates happen in the same ticket.
5. 7-day check. The ticket stays open 7 days after we finish so you can check the result.

What do you need to provide?

• A short description of the job
• Links to the pages involved
• Screenshots, if they help show the problem

Help ticket: frequently asked questions

Fix ticket or Help ticket?

A Help ticket ($49) answers a how-to question. A Fix ticket ($89) is one CSS or code fix, up to 30 minutes, done for you.

Can I get one every month?

Yes. With Help adds one how-to ticket a month to any yearly hosting plan for +$290/yr.

How do I order?

Buy it here, then open a ticket describing the job. We reply in the same ticket.

Can I get help by email?

Yes. Email hello@binbinink.com and it becomes a ticket.

What happens after the work is done?

The ticket stays open for 7 days so you can check the result and tell us if anything is off.

Related pages

• All expert services
• Care plans
• Security
• Uptime and performance
• Help center